This firm always does its best to deal with cases efficiently, however from time to time misunderstandings do occur. In the event that you have a complaint about the way your matter is dealt with, please first speak to the person who is principally dealing with your case. If you would prefer to speak to any other member of staff, please do not hesitate to do so.

If you have a more serious complaint we would ask you to put that complaint in writing and address it to Miss Joanne Coomber, who will deal with that complaint in accordance with the Solicitors Regulation Authority (SRA) guidance.

If the problem cannot be resolved the matter may be referred to Mr Nicholas Bates of 56 Southern Road, Basingstoke, another local solicitor who will offer independent advice.

If the matter cannot be satisfactorily resolved you may wish to contact the Solicitors Regulation Authority (SRA) for advice.

Did you know?

45 per cent of all recorded robberies in England and Wales in 2006/07 occurred in London.